Download e-book for iPad: Digital Reference Services by Linda S Katz

vast facts at the theoretical and sensible features of digital reference providers!

electronic Reference providers offers an outline of digital reference providers and software program, and explores the possibilities that real-time electronic reference companies can provide in numerous library settings. specialists within the box show various reviews and idea concerning the development of this new method of answering reference questions. This e-book teaches librarians new tools and methods for providing technologically complicated reference providers to the general public.

the 1st half electronic Reference companies contains such issues as:

• real-time or “live on-line” reference prone
• the ancient improvement of electronic reference providers and the position of the reference librarian
• mediated on-line searches
• tips on how to create a virtual-ready reference number of elite reference net sites—includes an inventory of the pinnacle websites to be had to the general public
• how one can begin and function a electronic reference table on your library

the second one half electronic Reference companies covers examples of libraries—both huge and small—which have used progressive principles to deliver digital reference prone to their consumers. those principles include:

• using ATM-like kiosks in distant destinations from library constructions to hook up with underserved populations
• enforcing dwell, interactive web-based reference services—the demanding situations and merits, fee, education, and workload requisites
• comparing your real-time references services—investigating self-assessment and blind reviewing, incorporating your evaluate into an current evaluative software, and acquiring the executive help crucial for a correct review
• making a statewide digital reference system—selecting software program, constructing coverage, advertising, coordinating the undertaking, and staffing and coaching
• on-line reference administration for smaller libraries—because of the smaller employees, smaller price range, and smaller volume of buyers, is it a possible addition to the library?
• even more!

This well-referenced quantity includes case examples, figures, valuable sites, and case histories to teach how the fundamental ideas of electronic reference companies paintings. Librarians and scholars of knowledge and library technological know-how will locate electronic Reference prone a priceless source to augment their library and digital reference expertise.